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Care Opinion

Getting an appointment for Paediatric Dentistry

Posted By Ts Mum

"Getting an appointment for Paediatric Dentistry"

About: Glasgow Dental Hospital and School / Dental

(as a parent/guardian),

My Dentist referred my son to NHSGGC for an appointment in Paediatric Dentistry.

After waiting a few months for an initial appointment we finally received one for March. I didn't mind waiting a few months as I work in the NHS myself, and I actually was quite impressed with the time we waited. Sadly, I had to cancel the appointment in March, the day before, due to the appalling weather conditions, we couldn't even get off our estate! 

I have waited a further 2 months for an appointment, it finally arrived on the Saturday morning, for an appointment on the Monday! It was sent from the hospital on the Friday. This didn't give me even 1 working days notice. Due to having a full out patient list myself on the Monday, there was no way I would be able to make this appointment so I phoned straight away to cancel it Again! 

I was told that I couldn't rearrange over the phone and would have to wait for a letter to come through with the new appointment. 

My board's policy only allows two consecutive unattended appointments in one episode of care, the card is discharged. I was told I would receive another appointment for my son, but my worry is that I will keep getting this ludicrous short notice which, for working parents, is just not workable. 

I really don't understand why people can't rebook via your hub when I phoned to say I couldn't make the appointment. 

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 28/05/2018 at 13:14
Published on Care Opinion at 16:02

picture of Coral McGowan

Hello Ts Mum,

I am so sorry this has been such an understandably worrying and frustrating experience for you.

Please can you contact me directly coral.brady@ggc.scot.nhs.uk. in order for us to resolve the issue directly.

Once again, please accept my sincere apologies

Kind regards

Coral

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ts Mum (a parent/guardian)

Hello, I received another appointment through the post 2 days ago for an appointment at the end of June. Many thanks

Ts Mum

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