"Knee arthroscopy - great surgeon, bad..."

There was a dramatic drop in temperature on entering the theatre area in the basement. The theatre nurse administering the drip was initially gentle, but then gave quite a hard and very painful push before I was unconscious. I tried to draw my hand away in protest and she averted my eyes without saying a word. In the recovery area I was lined up on a trolley with other patients with no screening between us. it was very busy with people coming and going. On requesting pain relief I was asked to rate it between 1-3, only to be told by the nurse ... 'well I will check that on this machine here'. The pain level was the same 30 minutes after the supposed relief (paracetomol) had been given, and when I complained there had been no benefit at all I was told 'Well you will have pain you know, you've had an operation' and 'Oh well we use paracetomol here because itI's very effective' and when I insisted 'Oh l will have to check with the doctor then'. I was left shivering cold, and it was down to the kind porter who escorted me back to my room to realise unprompted by any of the nurses that I was shivering and to get me some blankets. The radiators in my room weren't working, and I suspect none of the heating was. The general level of building maintenance was poor; for example the rotting and smelly windowsills in reception. On a lesser note, despite stating 3 times I was wearing hearing aids the nursing staff twice tried to take my temperature with them still in place and lastly, the Ibuprofen I was meant to take with food never materialised.