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"Knee arthroscopy - great surgeon, bad..."

About: Princess Margaret Hospital

There was a dramatic drop in temperature on entering the theatre area in the basement. The theatre nurse administering the drip was initially gentle, but then gave quite a hard and very painful push before I was unconscious. I tried to draw my hand away in protest and she averted my eyes without saying a word. In the recovery area I was lined up on a trolley with other patients with no screening between us. it was very busy with people coming and going. On requesting pain relief I was asked to rate it between 1-3, only to be told by the nurse ... 'well I will check that on this machine here'. The pain level was the same 30 minutes after the supposed relief (paracetomol) had been given, and when I complained there had been no benefit at all I was told 'Well you will have pain you know, you've had an operation' and 'Oh well we use paracetomol here because itI's very effective' and when I insisted 'Oh l will have to check with the doctor then'. I was left shivering cold, and it was down to the kind porter who escorted me back to my room to realise unprompted by any of the nurses that I was shivering and to get me some blankets. The radiators in my room weren't working, and I suspect none of the heating was. The general level of building maintenance was poor; for example the rotting and smelly windowsills in reception. On a lesser note, despite stating 3 times I was wearing hearing aids the nursing staff twice tried to take my temperature with them still in place and lastly, the Ibuprofen I was meant to take with food never materialised.

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Responses

Response from Princess Margaret Hospital 4 years ago
Princess Margaret Hospital
Submitted on 30/05/2018 at 10:38
Published on nhs.uk on 31/05/2018 at 03:36


We are very sorry to hear your feedback about your care. The Executive Director would be keen to speak to you so we may learn from your experience and make improvements where necessary. As you have posted anonymously may we ask you to call on 01753 743 302, where we will be expecting your call

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