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Endoscopy and vanguard suite at heartland hospital

Posted By Bells

"Endoscopy and vanguard suite at heartland hospital"

About: Heartlands Hospital / General surgery

(as the patient),

I would like to thank the excellent staff at both the endoscopy and vanguard suite staff for looking after me during my endoscopy and colonoscopy yesterday. I was very nervous and the team made me so much better before and after treatment. All staff were so professional in their duties. Once again thank you so much.  

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 06/07/2018 at 15:07
Published on nhs.uk at 16:06

Responded: 31.05.18

Dear Bells

Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital. It is lovely to read such positive comments and I am very pleased that you had such a good patient experience.

I will forward your posting to the relevant senior teams.

Having read your posting, I appreciate that this would have been a very anxious time for you.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.

Kindest regards

Patient Services Team

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