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"Treated with great dignity and respect"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I attended the Day Surgery unit last week. 

I was treated with great dignity and respect by all staff I encountered.

Each staff member introduced themselves, explained their role in my care and answered any questions I had.

RGNs Melissa and Caroline looked after me within the Day Surgery Ward pre/post-op.

Mr Bezem, my surgeon, fully explained my procedure and associated risks prior to gaining my consent.

Mr Mathieson, the Anaesthetist, explained his role in a very friendly manner and came back to check on my post-op symptoms. He was ably assisted by Robert, who certainly put me at my ease whilst wheeling me into theatre with his calm approach and sense of humour. I'm sorry, I cannot recall the theatre staff I was introduced to, great anaesthetic!! I do however remember their smiling faces.

Fleur in Theatre Recovery kept a close eye on me post-op. 

I felt very safe in the hands of this professional team. A great job, well done to all. 

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Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 5 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire
Submitted on 22/05/2018 at 15:46
Published on Care Opinion at 16:53


picture of Fiona Cowan

Dear Mum12,

Thanks for taking the time to feedback about all the staff you encountered. It's really important that staff introduce themselves and explain their role and I'm pleased that was your experience; I'm sure the Theatre staff won't mind that you can't recall their names, but they will be glad to hear the anaesthetic was "great".

It's also crucial that people are given clear information and have an opportunity to discuss treatment options before deciding to proceed with treatment; I'll be sure to share your feedback with Mr Bezem and the team.

I hope you are recuperating well.

Kind regards

Fiona

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