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"Amazing Service"

About: East Surrey Hospital / General surgery

I would like to say a massive thank for all Nurses, Anaesthetist and the Surgeon (never been told who He/She was). I had a poliypectomy done recently and I panicked badly but the staff was extremely professional and treated me with the highest care made me feel I am in good hands. Excellent service. Many thanks. Also catering department is great.

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Responses

Response from Sarah Mayhew Hinder, Patient Experience Co-ordinator, Surgical division, Surrey and Sussex Healthcare NHS Trust 3 years ago
Sarah Mayhew Hinder
Patient Experience Co-ordinator, Surgical division,
Surrey and Sussex Healthcare NHS Trust
Submitted on 22/05/2018 at 12:32
Published on Care Opinion at 16:51


Thank you so much for taking the time to leave such positive and heartening feedback. It is always greatly appreciated when good practice is acknowledged and your kind feedback has been shared with the surgical team. Our staff always aim to provide high quality, patient-centred care for our patients, and we are so pleased we achieved this for you and that the staff helped to allay your concerns at such an anxious time.

Please accept our very best wishes for a good recovery and outcome from your procedure and thank you again for your lovely feedback.

Lesley Nightingale

Patient Experience Coordinator

Surgical Division

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Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 3 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust
Submitted on 24/05/2018 at 09:04
Published on Care Opinion at 12:28


Thank you for your kind comment about our catering department. It's always nice to be able to share positive feedback which I know they will very much appreciate.

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