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Care Opinion

Inability to deal with my conditions

Posted By again

"Inability to deal with my conditions"

About: Three Towns Resource Centre / General Psychiatry

(as a service user),

As Veteran with PTSD and C-PTSD I was referred to the Three Towns Mental Health Team.

Their inability to deal with my conditions have led to mistake after mistake. I have already written about their unprofessionalism . However, they have now exceeded their own failings. I feel that rather than trying to work with me and learning about my conditions. After two meetings , they decided on the third to discharge me back to my GP, who despite his best efforts, is not equipped to deal with mental health issues. I understood that my GP is there to refer me to the CMHT.

The team have admitted, they do not know how to treat me. So rather than referring me back to my GP, refer me up the chain, to someone with more experience/knowledge/skill. It's not rocket science.

So I am now without mental health support. Which I believe breaches the NHS' own guidelines for Veterans.

It is a disgrace that despite all the promises made and it being written in black and white, that Veterans are entitled to proper care, I find myself without support, because the staff are inept at dealing with my condition and are unwilling to try.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/06/2018 at 17:21
Published on Care Opinion at 18:34

picture of Eunice Goodwin

Dear again,

I am so sorry you feel that we have not fulfilled your healthcare needs and we do want to find the best help for you.

Thank you for highlighting this issue. Within Ayrshire and Arran we have worked in partnership with veterans over the last few years to develop a range of services to support our veterans with mental health issues that they experience. We appreciate that some conditions are more complex than others are and in order to help you as fully as possible, we wonder if the best move is to join up discussion of your care with the experts in this area, local peer staffed Veterans First. This would clearly be with your permission and agreement. Alternatively, you may wish to approach them as the experts in this area in the first instance. They may be better equipped to offer you help and/or determine what supports will help you moving forward. We will be happy to follow their guidance.

I hope this is helpful to you,

best wishes,

Eunice

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Update posted by again (a service user)

Dear Eunice

Thank you for your reply and please do not take the following as personal, I know what a sterling job you do in difficult circumstances.

However, V1P are a sign-posting service, which the NHS are using as an excuse not to do their job. I do not need to go to V1P, I am ALREADY in the system and the system has failed. I am well past the door at which V1P stands.

The NHS psychological services have failed me and I feel they are, trying to side step their responsibilities.

V1P would simply start me again at the front door of psychological services and that is quite obviously of no use.

I am entitled to psychological services help, I require psychological services help. The staff who were assigned to my treatment, possibly through no fault of their own, just inexperience and ineptitude, were not up to dealing with the complexities of my conditions. As such they should have found the correct service/ person/department that could assist me and referred me to them. Not, as they have, discharged me and left a vulnerable person without mental health support.

Therefore as you may have guessed, suggesting I contact V1P has only one real response, which I am too polite to say and it probably wouldn't get past moderation.

May I instead politely suggest that, instead of NHSAAA fobbing me off, this is looked into, in a timely manner by NHSAAA psychological services, and a person or department with the correct level of experience and expertise be assigned to me. Rather than expecting me to sit with suicidal ideation, depression, PTSD,C-PTSD, social anxiety and other conditions, without any NHS support whatsoever.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/06/2018 at 11:53
Published on Care Opinion at 12:18

picture of Eunice Goodwin

Dear again,

Thank you, very well put. I appreciate this additional, helpful information and I wonder if you could email me your name and date of birth or CHI number to Eunice.goodwin@aapct.scot.nhs. I will, with your permission, forward your details, when I receive them, to the Professional Lead for Psychological services. They will no doubt be in touch with you when they have had a chance to review your situation.

I sincerely hope you find this to be very helpful and successful.

Best wishes,

Eunice

p.s. - thank you for your understanding and compliment. I do try. My friends might go so far as to say that I am very trying.

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Update posted by again (a service user)

Dear Eunice that email address is not working. I have also tried calling but the number keeps ringing out. Can you advise how to get a hold of you. Thanks

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/07/2018 at 13:56
Published on Care Opinion at 14:31

picture of Eunice Goodwin

Dear again,

Thank you for contacting me off line. I am sorry you had a problem contacting me, it was entirely my fault. I am glad we have now managed to speak together and we have a plan of action.

My email address above was not complete, it should have .uk at the end of it, so it should read like this.

Eunice.goodwin@aapct.scot.nhs.uk

Best wishes,

Eunice

.

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