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Care Opinion

Ok but you need to have a long hard look at your...

Story from nhs.uk

"Ok but you need to have a long hard look at your..."

About: Royal Sussex County Hospital

What I liked

The staff were friendly and helpful and we were left feeling that they knew what they were doing.

What could be improved

The signage and information in outpatients could have been much clearer. I arrived with my elderly and confused father having not been to the hospital for years and was faced with a long (ish) queue and no information to tell us whether we should join this one queue for every clinic and no-one to ask other than fellow patients. Can I suggest that you put up a large clear notice to tell people where they should queue for the clinics to cater for first time visitors like us?

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Responses

Response from Development Officer, Brighton & Hove LINk 12 years ago
Brighton & Hove LINk

Submitted on 13/09/2011 at 10:33
Published on Care Opinion on 14/09/2011 at 11:35

It's great that you are being active in giving feedback to our services in Brighton & Hove.

As the independent health and adult social care watchdog for the Brighton & Hove, we collect any stories you have about local services. These stories are then logged with us, and if enough people have a similar story we can act on this information, either by challenging services about negative feedback we have received or congratulating them for positive feedback.

If you would like your experiences to be logged with us, just email me the details (you could copy and paste what you have written here) to me at community@cvsectorforum.org.uk , or look at our website www.bhlink.org for more information about what we do.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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