"Baby Visit"

We arrived 8.05 in the morning with 12 people in front of us with 6 week old baby with a rash, we were not asked any further symptoms, we were worried it was something more serious. We were told to sit in the rash area, which was basically an isolated unheated corridor in December, there are no other baby facilities for hot water and no where to get a drink. We were seen at 10.45 so that's a wait of nearly 3 hours, we were given no information i.e. Whether waiting for a particular Doctor.

Now as worried parents of a baby, should this case not be prioritised over other patients? To be served on a first come first served basis. This approach is simply unacceptable. Let's get a bit more intelligent how we deal with patients on a case by case basis and ask some basic questions. This is a walk in surgery and therefore a triage approach must be adopted. More information on queue time would also be appreciated as I am a working father and my day was completely disrupted