On the one hand I feel sorry for this surgery because everyone complains about the service they receive from them. I do not envy their job at all especially as I've been a receptionist in a health care setting so I do understand just how soul crushing it can be.
On the other hand though the service that I have received repeatedly for about the last 20 years has been disappointing.
The latest being that I have had to wait about 7 weeks for the result of a test which I was told would take only about 4 weeks to receive. I do understand that this is NHS and there are many other more important things for the surgery to deal with but the way it was handled was very poor.
When I finally got through on the phone I was told by the receptionist that the member of staff who deals with the test results would maybe be in the following day and that there was no way I could know the results that day, I would have to speak to them. Fair enough.
The next day I called the receptionist I spoke to first of all told me that I speak too fast and that they couldn't understand what I was saying but then was able to just click onto my file to tell me the results, which I found slightly odd as I was told the previous day that I had to be put through to a member of staff who dealt with the results?? The receptionist then when onto tell me that the test was a failure and it had to be repeated in 3 months......when were they going to contact me and tell me this?
I couldn't even book the test in for 3 months time either as its too far into the future.
"Just terrible"
About: Birchington Medical Centre Birchington Medical Centre Birchington CT7 9HQ
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses