Text size

Theme

Language

"Reception staff awful"

About: Gleadless Medical Centre

The reception staff are terrible and think they are qualified doctors. They are also very rude.

On one occasion a bus did not turn up and I was late for my appointment, the woman on reception told me it was my fault I wasn’t late and told me to come back another day, the waiting room was literally empty, and after a minute or two of me arguing with her, she marked me as arrived and the nurse called me in within a minute. The nurse didn’t even care about my lateness.

On another occasion I called the surgery as I wouldn’t have enough anti-depressants until my next doctors appointment, I was asked how many I had left and she said it didnt matter and that I could last for four days without them! Obviously don’t understand how anti-depressants work.

Can’t fault the doctors however, the doctoris brilliant and so understanding! Listens to you and knows the best course of action!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gleadless Medical Centre 7 years ago
Gleadless Medical Centre
Submitted on 10/05/2018 at 14:25
Published on nhs.uk at 18:06


Thank you for adding a comment onto NHS choices.

I am sorry that you feel dissatisfied with the manner in which our reception team have dealt with you on the occasions you refer to.

If you would like to contact me I would be happy to discuss this matter further.

Kind Regards

Tracey Johnson

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k