This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Polite, helpful, and informative

Posted By Kingqa

"Polite, helpful, and informative"

About: Borders General Hospital / Ear, Nose & Throat

(as the patient),

Attended out patients with suspected malignant lump. To my, pleasant, surprise I was given a blood test, CAT scan then biopsy all at the same appointment. As I am housebound and need "2 man" ambulance transport this saved at least a second exhausting outing. As I had to wait around from 10am  appointment a very thoughtful nurse arranged a sandwich and coffee for me - very much appreciated. Mr Carr (ENT), his nurse and all other staff were unfailingly polite, helpful and informative on a difficult day for me. Thank you very much.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dr Annabel Howell, Associate Medical Director, NHS Borders 5 years ago
Dr Annabel Howell
Associate Medical Director,
NHS Borders

Submitted on 09/05/2018 at 17:20
Published on Care Opinion on 10/05/2018 at 15:41

picture of Dr Annabel Howell

Many thanks Kingqa for your feedback through Care Opinion. Coming to hospital can be stressful and we are glad you felt supported and looked after during your visit and given all the information you need. We will ensure the staff receive your response as they will really appreciate it.

Thanks again and all the best

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Kingqa (the patient)

Please ensure the staff do receive the feedback. Thanks. We expect to be involved with the BGH fairly often, unfortunately, but the experience with ENT makes the prospect less stressful.

Opinions
Next Response j
Previous Response k