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Care Opinion

Cannot get an appointment

Story from nhs.uk

"Cannot get an appointment"

About: Wickersley Health Centre

My son who works 6am-2pm has been trying for 3 weeks to make an appointment, as at work finds it hard to stay on hold whilst someone deems to answer the phone, I rang for him yesterday morning was on at 8am, rang told me I was first in que listening to music, reception answer no appointment only two doctors on today, would you like to go to broom lane surgery tomorrow at 11-35am, so my some goes finished work early, they can’t prescribe anything or refure anywhere as not your doctor, why send him there, ridiculous waste of time

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 5 years ago
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 09/05/2018 at 09:12
Published on Care Opinion at 10:41

Hello, my name is Helen, Patient Engagement Manager.

Can I reassure all patients that the Hubs can and do prescribe and refer patients where appropriate; this is a vital part of their day to day work.

If your son would like additional help or advice to discuss this further, and to resolve the situation, he could contact the practice manager.

If more convenient in line with his shifts, he could email me on Helen.wyatt@rotherhamccg.nhs.uk; or could contact Rotherham Healthwatch on 01709 717130 or info@healthwatchrotherham.org.uk.

Hope this helps!

Helen

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