This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My mother’s admission to ward 42 in Leicester royal infirmary."

About: Leicester Royal Infirmary / Accident and emergency Leicester Royal Infirmary / Gastroenterology

(as a service user),

My mother was admitted to the ward via the a and e department.

 The care she received was good and caring. I visited every day and on the fourth day my daughter and I went to visit we were told she was to be discharged. This was at 4.30. Apparently we were just waiting for medication from the pharmacy. We had first been told the medication would be ready in two hours, then much later we were told it would be ready in one hour.  We were still waiting at 10 pm!

Bearing in mind my mother is nearly 90 years old and has heart failure she was getting very agitated! 

I, needless to say, was getting quite angry. I had been waiting 6 hours to take mum home. She lives 45 minutes from the hospital and I had to take her back to an empty house.

In the end we had to leave my mum at the hospital overnight as she was feeling unwell. (And the medication was still nowhere to be seen!) My daughter and I were very distressed at leaving my mum in such a state.

I have no complaint about the nurses or nursing care my mother received but the discharge system needs improvement to say the least. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 12/06/2018 at 10:21
Published on nhs.uk at 11:06


Dear Reviewer,

We are sorry to read about the experience you and your mother had with the discharge process.

We feel it is important to find out more about your experience so we can make necessary improvements where possible.

Please could you email communications@uhl-tr.nhs.uk with your name, NHS number, address, date of birth and a summary of your experience?

Many thanks,

The Communications Team

Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k