Posted by Disgruntledbuthumoured (as ),
Dad punctured his foot on a plug, funny I know, I dressed the wound and it eventually stopped bleeding. My dad still had pain and swelling and tingling so rang NHS 24 for advice, wasn't sure if we should bother with A& E but NHS24 were worried about the type of pain and whether he'd need antibiotics so advised him to attend.
The department was dead being a Tuesday night and not a lot happening, staff confirmed this and told us they had no one else to see but then left us in a room for an hour & a half with no communication about what we were waiting for and to be honest, if the nurse thought it was fine she has the authority to say I think that looks okay go home.
Instead the grumpy, hacked off doctor arrived and asked my dad what was wrong, my dad told him and then the doctor went so why are you here like so? We felt that the doctor was actually quite rude, didn't smile once or acknowledge that we just came to check it out and the department wasn't busy so what was the problem.Then when we left not so much as a smile or a goodbye.
I understand ED doesn't like time wasters but was all innocent and just and NHS 24 send us in. Just plain rude service. Next time talk to your patient and smile instead of chatting outside the whole time whilst ignoring us completely for the time being. We weren't looking for special treatment we just wanted someone to say it's fine go home, didn't really need a doctor given the nurse sees these things all the time. Maybe structure your service to be more nurse led and more assertive.