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A reality shock - an alarming and dissapointing...

Story from nhs.uk

"A reality shock - an alarming and dissapointing..."

About: Kettering General Hospital

What I liked

Coming out alive

What could be improved

I could have been told what went wrong during my laparoscopic cholecystectomy operation instead of finding out weeks later from my GP.

I could have been given clean clothes instead of being left in the underwear I arrived in (expecting to be discharged the same day) It was day three when I had gathered my wits enough to realised I was in blood and ? stained underwear.

Anything else?

I have reservations about ever having any further surgery at Kettering General or any other hospital for that matter.

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Responses

Response from Kettering General Hospital 12 years ago
Kettering General Hospital

Submitted on 30/08/2011 at 16:26
Published on nhs.uk on 31/08/2011 at 04:01

Thank you for the recent comments that you have posted on the NHS Choices website. I am sorry that you have had a negative experience of Kettering General Hospital NHS Foundation Trust and the situation that you have described is clearly unacceptable. I would seek to re-assure you that the issue that you have raised have been taken very seriously and that they will be investigated further based upon the information that you have provided. However, in order for the matters you have raised to be reviewed more fully and personally, l would request that you contact Mrs Vicky Styles, Service Manager on 01536 493441 direct so that she can understand the details of your particular case and provide a detailed response to your satisfaction. This discussion would be in confidence.

It is always of concern to the Trust when someone receives treatment and care that is below expectation. I am grateful to you for raising these matters as this information assists us in understanding where we do well and where we need to improve the level of service we offer.

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