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"urgent ERCP admittance"

About: Hinchingbrooke Hospital / General surgery

(as the patient),

A whirlwind admittance as feeling rather unwell and jaundiced.I suppose through extra findings of a growth on the panacreas & something on the lungs it as was not a straight forward resolve of a an ERCP as wanted to combine as many procedures into one so I was informed. However after 2 weeks in Hinchingbrook & 4 different wards i.e.Accute medical, Daisy, Juniper & then Mulberry. This change of wards to some degree was understandable but all because they were short on beds, perhaps therefore could of been reduced to 2 moves with more beds.

However the largest problems that could be seen was the lack of coordination & communication between the Drs rounds and then the care plan been implemented. Example of a Dr taking blood at 3am and then not removing that days blood envelope that resulted in me been attempted to have blood taken some 6 hours later... Only because I was not confused I manged to get the phlebotomist to check the system & was also frustrated that the Dr had not removed that days envelope.

 Not least I was even Nil By Mouth 4 times for pending proceedures and at 1 point even shipped to Papworth for a procedure that was not even planned until the ERCP had been carried out & my jaundice was closer back to normal ! 

Overall I think the main wards Acute & Juniper are under staffed and it can be easily seen how cleansliness & other attention to detail can be easily overlooked (someone dispensing drugs should not be aiding anyone to get more comfy or pass things without wearing gloves & then moving to the next patient without hand rub etc )

Additionally busy staff do not get to see the overall picture & your requirements, Compared to that of Daisy & Mulberry. Dont get me wrong there are some great people on the accute & Juniper wards that are doing their very best in the time allotted, but I do think more time for patient care would go a long way as well as hygine by certain staff & patients alike.

Although I was fortunate to be one of the younger gentleman on the ward it was diificult to remember names & position of staff. While some had name badges it was not always easy to see. I beleive it would go a long way to have an easier identification of health care workers, nurses, senior nurses & sisters etc.

It would seem due to the lack of timely updates there seems to be a lot of food wastage due to time lag on discharges, ward moving, NBM etc. Therefore a central communication system needs to be implemented where immediately everyone knows what is going on and what the latest plan is. As others here it is more than frustrating when the Dr says you can be discharged but it takes another 8 hours to ensure canulars are out, pharmacy has issued take home meds, you have been given a care plan etc.

At present I am still awaiting x1 biopsy shaving that will determine the rest of my car & life so thought I would update this now while I still remember.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 5 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 05/06/2018 at 16:23
Published on Care Opinion at 21:16


I am so sorry to read about your experience and your mixed view of the service that we offered you. I would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience and we would be able to identify the doctor concerned and doing some specific training with them.

In respect of your positive comments to the other staff I will ensure they are passed on.

Regards

Lesley Crosby

Deputy Chief Nurse

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