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"All aspects of care given was fully explained to my son"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

My 8 year old son had hurt his wrist badly playing in a park, and needed to have it examined. After waiting for only 5 mins in A & E, was quickly seen in the Minor Ailments Department by Specialist nurse Margaret, and Student Nurse Cheryl, who were both fantastic. He was quickly given analgesia, treated with care and attention, and his opinion was considered. All aspects of care given was fully explained to my son which he liked. Excellent service, professional and empathetic staff! Thankyou


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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 30/04/2018 at 15:44
Published on Care Opinion at 16:53


Dear Jmum

Thank you very much for getting in touch and for your comments in relation to the treatment your son received whilst having to attend the Emergency Department here at University Hospital Wishaw. I indeed hope that his wrist injury will recover well.

It is always nice to get positive feedback and I will ensure this will be shared across the Emergency team here.

Thank you once again and Best Wishes

Faith

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