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Supportive staff

Posted By Eileend11

"Supportive staff"

About: University Hospital Wishaw / Cardiology (Ward 4)

(as a service user),

I was admitted with intermittent heart block. I required to go for an MRI and was very scared as I’m claustrophobic. The staff in the ward were fantastic in explaining the procedure and reassuring me. Throughout my time in hospital the care has been of an extremely high standard from cleaning right through to medical care. I was an inpatient on ward four. 

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Responses

Response from Rhona Dunsmore, General Manager, Serco 7 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 24/04/2018 at 16:06
Published on Care Opinion at 16:10

picture of Rhona Dunsmore

Hi Eileend11

Thank you so much for sharing your feedback in relation to your stay in Ward 4. I oversee the cleaning aspects of the ward and I will be delighted to forward your very kind comments to the Domestic from that area. Good work is sometimes overlooked so I really am pleased that you have taken the time to let me know about your positive experience. I hope you are getting better each day. Kind Regards

Rhona Dunsmore, Serco General Manager.

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