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Cancer op and biopsy cancelled twice

Posted By ophiuchuswg35

"Cancer op and biopsy cancelled twice"

About: Southmead Hospital / Dermatology

(as the patient),

I've had my cancer op and biopsy cancelled twice. I Have malignant melanoma, have had the mole removed and was due to have further work done where the mole was also lymph gland biopsy.

Feel so angry and frustrated as I've also got a heart condition and have had to stop some of my heart medicine as a precaution which puts me at risk of a heart attack, have already had an attack two years ago.

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Responses

Response from Sue Needs, Deputy Advice and Complaints Team Manager, North Bristol NHS Trust 7 years ago
Sue Needs
Deputy Advice and Complaints Team Manager,
North Bristol NHS Trust

Submitted on 24/04/2018 at 10:23
Published on Care Opinion at 11:25

I am sorry to hear that your operation has been cancelled twice, clearly this is not what we would want to have happen for any of our patients. In order that I can look into this matter in more detail, I would be grateful if you could contact us direct, either by emailing Complaints@nbt.nhs.uk or if you would call us on 0117 414 4567 so that we can get more details from you. Once again our sincere apologies for the added distress that you have experienced by these cancellations. Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ophiuchuswg35 (the patient)

Hi thank you for replying to my story re cancelled op and biopsy I have to say I did feel listened to and was given the time to express my frustration.....however I was promised someone would contact me to talk things through was also assured by the appointments co ordinator that my cancer nurse would contact me but so far my phone has been silent. I feel disappointed and realise mistakes will be made but it’s not terribly reassuring for a patient

Yours Sincerely

Response from Sue Needs, Deputy Advice and Complaints Team Manager, North Bristol NHS Trust 7 years ago
Sue Needs
Deputy Advice and Complaints Team Manager,
North Bristol NHS Trust

Submitted on 04/05/2018 at 09:54
Published on Care Opinion at 09:56

I am sorry to hear that you were not contacted by anyone from the department concerned with your on going care. I can fully appreciate that you would be disappointed by this lack of communication, which I have again fed back to the department concerned. I understand from the department that you have now been admitted and that your care has now progressed. I am so very sorry that you were not contacted prior to coming into hospital, as I fully understood that you needed to be contacted and receive reassurance about your care. If you would like to speak to me again once you are feeling better, then please call me on 0117 414 4567. With all best wishes for your full recovery. Sue Needs Deputy Advice & Complaints Team Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ophiuchuswg35 (the patient)

Thank you for getting back to me re.communication....I do hope lessons will be learned from this. Yes thankfully the procedure has been done and everybody was very helpful and supportive which made it so much easier.

I am just happy to let matters drop now, but again I hope that the people concerned realise that being a patient is’nt just a no. that can be shuffled around it’s important that they remember we’re living, breathing human beings with fears and anxieties.....thank you again for responding

Yours Sincerely

Response from Sue Needs, Deputy Advice and Complaints Team Manager, North Bristol NHS Trust 7 years ago
Sue Needs
Deputy Advice and Complaints Team Manager,
North Bristol NHS Trust

Submitted on 08/05/2018 at 07:02
Published on Care Opinion at 09:47

I am pleased to hear that your procedure has gone ahead and that the care you received in hospital was helpful and supportive.

I completely agree that patient's should feel like they are being treated as person and not a number, and please be assured that your feedback has been relayed to the team concerned.

With all best wishes for your continuing recovery.

Sue Needs, Deputy Advice & Complaints Team Manager

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