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A dedicated experienced NHS team.

Posted By Cared for person

"A dedicated experienced NHS team."

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

I was admitted to Ward 2B for a Total Hip Replacement. I want to take this opportunity to commend all of the staff on the ward involved in my care, and I mean CARE! 

From the ladies who cleaned and offered us tea and coffee, the nursing students, nursing assistants and qualified nurses they were exemplary in their care and kindness throughout my stay. Their support and ability to increase my confidence with my daily living tasks was incredible.

Even the member of staff who took time out his day to chat to me about the oyster catchers nesting to pass time while waiting for my X Ray.

The food was excellent, nutritious and tasty. 

The surgical team recovery nurses and surgeon all took their time to ensure any fears were put to rest and truly put the patient first.

My physiotherapists Georgie and Morag who were fantastic in making sure I was safe and confident in my transfers and mobility.

My experience was indeed a first class one, from a dedicated experienced NHS team.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/04/2018 at 14:30
Published on Care Opinion at 15:14

picture of Eunice Goodwin

Dear Cared for person,

Well, what can I say, this is such a lovely review of your CARE. I don't think you can give higher praise than this. Thank you so much for taking time to share this with us. I am sure the staff will be well and truly delighted with your kind comments. Feedback is so helpful to us in many ways. This has been shared with the teams you mentioned; glowing reports such as this do the staff a power of good to keep their morale and enthusiasm high, thank you.

I hope your onward recovery is as good as your care to date,

best wishes,

Eunice

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