"Worst A&E experience, careless doctors and rude..."

I have taken my mother to the A & E department on 14/4/2018.

After waiting about 3 hours, we have seen the doctor who prescribed her just painkillers for her condition however totally dismissed the fact that she should have been prescribed with the anti-viral medication as stated on NHS website. While we were waiting a very long time for the prescription to be issues, I tried to gain an attention of a nurse walking pass me who replied to me in a very rude, unacceptable behaviour yelling out “what do you want?” and walking off. I was shocked and didnt know what to do. Another patient who witnessed the nurse’s behaviour got up and made a complaint on our behalf.

Later that night I spoke to NHS direct followed by a call from a doctor who confirmed the medication should have been prescribed. An appt was booked at another hospital for her at midnight so another visit to see a doctor in order to be prescribed the medication within the timescales. Totally appalled with the treatment of the entire department and cannot express enough how their ignorance could have caused a long term or cronic side effects/ health problems to my mother. I will also make a complaint about the doctor involved in this matter.