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"Pointless"

About: Spire Parkway Hospital

Travelled 3 hours one way to get to the hospital. After 30 mins of my appointment being late I asked about it at the reception desk. They said they would find out.

Within 5 mins I was called and taken into a room only to tell me the doctor I had selectively chosen as they specialised in the problems I have, was not in. Who knows how long I would have sat there before anyone would have told me if I didn't go to reception. They then offered me another appointment with another doctor and although I was reluctant as like I said I wanted that specific doctor, I agreed to then find out I'd have to wait another 2 and half hours for them to come in. I explained I can't wait that long as I live so far away and asked for a refund.

I cannot believe the lack of communication and the unprofessionalism. Not only am I feeling very ill and wanted this appoinment as tthw NhS can't get me in but I paid a lot of money, wasted 6 hours travel and missed a day of work.

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Responses

Response from Spire Parkway Hospital 4 years ago
Spire Parkway Hospital
Submitted on 30/05/2018 at 12:19
Published on nhs.uk on 31/05/2018 at 03:36


Thank you for taking the time to bring your issue to our attention. Please accept our apologies for failing to meet your expectations during your visit to Parkway.

If you would like to discuss this further, please email lisa.brown@spirehealthcare.com

Kind regards

Spire Parkway Hospital

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