The surgery has a dedicated tel number, I have tried for over 70 minutes to get through, either constantly engaged or no one answers the phone. I then called reception who stated just have to keep trying as the person on prescriptions is very busy. After hearing how long I have been trying disappointingly there was no offer to ask them to call me back or a way to order my prescription for today.
With only 30 mins left until prescription ordering line closes I am not hopeful! I have been constantly trying!
Why is there no queue system for scripts, surely that would help?
Isn't there is a better way? Really not impressed!
I called the pharmacist who was very helpful and they stated they are not able to request repeat prescriptions on my behalf as the surgery will not allow this! I thought EPS was supposed to make this process easier not more time consuming.?!?
BMC - please kindly review this laborious process out! Think about me as the patient as at the moment it most definitely is not!
"Trying to get repeat prescriptions"
About: Brookhouse Medical Centre Brookhouse Medical Centre Blackburn BB1 6DY
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