What could be improved
I felt throughout the consultation that the consultant did not listen. I was referred as an emergency case with an accompanying letter which she clearly hadn't read. She appeared to be rushing the consultation (for which I was kept waiting for almost 2 hours) without apology or explanation. I was given more information about taking my medication by the helpful chemist than by the consultant. I do have to have a follow up appointment which I would prefer to have with someone else. I left the hospital feeling very upset and confused about my condition and the treatment.
"Upsetting and stressful."
About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
Posted via nhs.uk