"Admission to Leeds with first class care"

About: Leeds General Infirmary / Radiology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

 I had to ring for an ambulance after falling downstairs at home last week.

The ambulance arrived very quickly and the crew, Vicki and Maura ( from Seacroft) were fantastic- promptly assessed me and made me  more comfortable. I was very distressed when they arrived. As  pelvic injury was suspected they called the HART team- Matthew and Louise who again were fantastic. I  felt safe and secure when they  moved me down the stairs. I could not have received better care.

I arrived at A&E at LGI - again the care was first class, I was fully  assessed and  given a full explanation of what  was happening by everybody involved in my care.  Amy the Nurse in charge was  very reassuring and even  brought me something to eat after I had  been moved to CDU (clinical decisions unit). This meant a lot . Being  in  hospital isn't always  about the care it's about being treated kindly at a distressing time. 

I was then moved to CDU in the morning and received excellent care from Norman  ( staff nurse)and a newly qualified nurse  on her first shift, who  was very good . Emma on nights was  very thorough  and kind. Again the care was first class.

I had to go  for an ultrasound scan- explantion was very thorough, Sharon was very understanding.I  felt unwell afterwards, so I told a member of staff,  sonographer Sharon appeared and wheeled me back to the ward herself so I didn't have to wait for  porter.

Summing up I am a very experienced health care professional with very high expectations- these were exceeded during my  care.


Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 2 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust
Submitted on 12/04/2018 at 12:46
Published on Care Opinion at 14:18

Thank you for posting your experience on Care Opinion. It is always a pleasure to receive positive feedback about the services provided by our staff.

From the information you have provided we will endeavour to trace the staff involved and ensure your personal thanks are passed on to them.

I hope you are recovering well from your fall.

Kind Regards,

Jacqueline Taylor

Patient Relations Manager

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Update posted by GCP (a service user)

I included the names of staff as I wanted their managers to recognise the excellent care and dedication their team deliver.

Response from Leeds Teaching Hospitals NHS Trust 2 years ago
Submitted on 13/04/2018 at 10:18
Published on Care Opinion at 11:16

Dear GCP

Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you had such a pleasant experience whilst in our care.

I have taken the liberty of sharing your words of support and encouragement with the all the departments involved in your treatment and asked that this is shared with all the teams. I know that all the staff will be delighted to know they delivered the care and service that met all your needs and expectations.

With kindest regards

Senior Nurse
Patient Experience

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