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"6 hour nightmare!"

About: Barnet Hospital / Accident and emergency

After I waited in vain for nearly 1 hour for the ambulance to arrive, I decided to take my agonising 5-year old to the A&E myself. But this was only the beginning of the nightmare! Staff trying to be polite, but no one seemed to really care about what mattered: treating my little one who was screaming in pain. An initial 2.5hr wait turned into a 6-hour long overnight saga! I could've gone abroad, get my son treated and returned in less time! Infuriating!!

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Responses

Response from Barnet Hospital 7 years ago
Barnet Hospital
Submitted on 12/04/2018 at 14:07
Published on nhs.uk at 15:07


Dear Avni

Thank you for taking time to leave a review, I hope your 5-year old is feeling better.

I cannot say why you had to wait based on this review, but as a parent I can understand how infuriating and upsetting it can be to see your child in pain.

Please accept my apology and I will make the review is seen by staff.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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