"Made to feel at ease"

I attended after being referred by my doctor for removal and analysis of a suspected Rodent Ulcer and a "tag"  from my wrist.

I was met at the waiting area by Kirsty, the Practitioner Nurse and she led me to the room where the procedure took place.  She introduced me to her assistant Doreen and asked me some safety questions, then explained the procedures.  I told her I'd discovered another tag on my shoulder and she said that could also be removed.

I was made to feel at ease by both nurses throughout my appointment, with every stage being carefully explained and checked with me.

After stiching, plasters and follow-up explanation I was sent happy on my way.