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Complaints procedure

Posted By disillusioned

"Complaints procedure"

About: Ninewells Hospital

(as a carer),

I made a complaint regarding my husband's care and I have called numerous times to be told they are still investigating it, with very little information. I don't feel confident in the complaints procedure, they haven't taken my issues seriously at all.

Your response will be to phone the feed back team I'm fed up doing this.

I think the complaints procedure is a farce. 

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 12/04/2018 at 09:29
Published on Care Opinion at 10:02

Dear "disillusioned"

I was very sorry to read your post this morning. Whilst we aim to respond to complaints as quickly as possible, I fully acknowledge that this sometimes takes longer than we would wish.

I recognise that you are fed up phoning the Feedback Team, however I would very much wish to look into this further. If you would be willing to do so, I would be grateful if you could contact me personally on 0800 027 5507 (freephone) to discuss.

I look forward to hearing from you.

Regards.

Alison

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