"Good staff - but no communication..."

About: Manor Hospital

What I liked

The staff on ward 12 were very friendly and helpful and considerate to your needs

What could be improved

communication in a big way between departments. I spent 4 days in hospital and could probably have been out within 2 if the relevant departments had been contacted early on in my stay. I was admitted as an emergency by Waldoc, and the consultant who I am under as an outpatient was not contacted until the Thursday that I was discharged - I left a message with my out patient nurse because I had, had enough. Okay so originally my emergency the problem was not known, but by the Tuesday they were pretty sure it was my chronic condition that I attend outpatients department for, was the cause so why then did the surgeon for my condition did not contact my consultant then?? - I was told I could not be discharged until I saw someone from that department.

It has been known in previous years, that if you were admitted for any kind of condition, if you were an outpatient for a clinic - even if not relevant to the cause this time, the consultant you were under came to make sure that the reason you were admitted was not causing any problems to the ongoing condition

I was also asked to return later in the day for my prescription and discharge note, but to call first to make sure it was there - it is now 30 hours since my discharge and my prescription has still not been delivered to the ward - again lack of communication somewhere

Anything else?

Get communicating - all of the staff I spoke to about this situation agreed with me, that communication was the biggest problem within the hospital. I was not the only one within my ward that was having problems - at least 2 others within my bay alone were having the same problem

Story from nhs.uk


Response from Manor Hospital 9 years ago
Manor Hospital
Submitted on 02/08/2011 at 15:08
Published on nhs.uk on 05/08/2011 at 04:00

Thank you for posting your comment. Good communication is the key to improving our patients’ experience of the hospital and with a large number of departments often being involved in patient’s care this can sometimes be a difficult task for us, but one which we are working hard to improve on.

As part of our ongoing work to improve patient experience, the way in which staff, communicate with patients and how departments communicate with each other is an area that is constantly being reviewed and your feedback has been very valuable to us. Thank you for taking the time to post your views.

Best Regards

Kathryn Halford

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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