"A positive caring environment providing..."

About: William Harvey Hospital (Ashford)

What I liked

We took my 15 month daughter to A and E on a Sunday morning and feared a long and difficult morning! However, the speed, efficiency and kindness of the staff and the treatment we received proved our fears to be unfounded.

We were seen by the triage nurse very quickly and Sophie ws then seen by the doctor equally quickly. Decisions were made and then x-rays taken and finally she was put in plaster. The staff were very kind and treated her with great care and gentleness. They also kept us fully informed of what they were doing and thinking about course of treatment etc. Finally, we were called the following day to attend the fracture clinic where again we were seen quickly by professional caring and kind staff who helped Sophie feel at ease and made a worried parent feel that they were in very safe hands. Many thanks to all involved.

What could be improved


Story from nhs.uk


Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Steven Hams
Deputy Chief Nurse and Head of Quality,
East Kent Hospitals University NHS Foundation Trust

I am responsibile for leading nurses and midwives

Submitted on 18/08/2011 at 13:49
Published on Care Opinion on 19/08/2011 at 15:52

Thank you for taking the time to let us know about your positive experience at the William Harvey Hospital. Having a poorly child can be very frightening so I am pleased that everyone worked with speed and efficiency and most importantly were kind and compassionate.

We take great pride in being able to deliver the highest possible care to all of our patients and we hope that your daughter has made a speedy recovery.

I will pass on your comments to our emergency care teams at the William Harvey Hospital who will be delighted with your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful