"Great Doctor - sadly issues with reception"

Transferred to this surgery and have been very unhappy with the service since the beginning and will be leaving the surgery as soon as my child has received imminent healthcare. My registration process was laborious and stressful as forms were not explained to me (apparently I should have read several forms in to know how to treat the forms, rather than having any brief intro from the surgery). I booked apps clearly stating that both my child and I had healthcare issues, but an appt was only booked for me, apparently that was my issue too as it hadn't ever happened before at the surgery, which was offered as a defence. I was hauled into an office prior to an appt to discuss dealings with the surgery when I had attended the surgery for reasons which meant such an approach was not at all suitable and neither was the mess up in apps and fraught joining process - was trying to discuss emotional support since having a baby, which I needed on a timely stress free basis. This was obvious as the situation left me sat in the surgery in floods of tears, but this seemed to be ok and things were still put across as a failure by me, nobody stopped to recognise why I was at that surgery & how I was feeling, which felt absolutely unfair, bullying and overwhelminhg. I then try to book my daughters jabs, what a nightmare that turns into - having to call and chase the calls back that I am promised. When I relay that I am promised a call I am then told that will need to be "confirmed" which language wise is essentially casting some doubt over my claims, for which there is no need, a simple "sorry" at that point would help all round, when I point out that there is no need for that calmly, all hell breaks loose, everything needs to be escalated - suddenly I am upset and angry which was simply untrue, not sure who's benefit that was said for - upset and let down, yes, but thats because the practice does not take ownership of issues. I then fear being passed across to the management again as no doubt this will be an issue I have caused, not a failure in process. The surgery actually makes me feel stressed and semi-fearful to approach. The doctor I have seen has had a lovely manner and comes across really well. It is basically the admin around this practice that thoroughly lets it down. I feel that any complaint/expression put towards this surgery needs to be turned into something it isn't. We. There is no desire to learn and grow, just to turn issues against the patient or escalate them quickly and pretty aggressively which makes the patient uneasy. Not everything has to be jumped on, it is possible, to say sorry and "I will feed that back/ that shouldn't have happened". The current approach detracts from the healthcare requirements of the patient and actually compounds certain issues.