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"Poor care of our Mother"

About: Falkirk Community Hospital / Older peoples' services

(as a relative),

As a family, we are upset and extremely concerned with regards to the ongoing poor standard of care delivered to our mother throughout her journey, both within FVRH and Falkirk Community hospital. These failings are unacceptable and feel that a distinct lack of basic fundamental care, dignity and respect has been demonstrated towards her. She was recovering from Sepsis, has Vascular Dementia, and is very frail and now awaiting placement within a nursing home. 

There have been many ongoing issues highlighted in a substantial complaint to NHS Forth Valley, including a serious incident which resulted in two bone fractures. We feel that our mother has categorically been let down by NHS Forth Valley, treated with no dignity and respect; left repeatedly in an unsafe situation which resulted in this unnecessary serious injury; loss of property and cared for by staff who we believe don’t have the appropriate skills, competence and professional attitude.

Our complaint was lodged in mid February and we are still awaiting a response from NHS Forth Valley.

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Response from Patrick Rafferty, Head of Nursing, Ambulatory & Investigations, NHS Forth Valley 5 years ago
Patrick Rafferty
Head of Nursing, Ambulatory & Investigations,
NHS Forth Valley
Submitted on 12/04/2018 at 17:15
Published on Care Opinion on 13/04/2018 at 11:15

Dear Distressed Son,

Thank you for your posting and taking the time to share the experience of ongoing care and treatment of your mother.

I would like to take this opportunity to say how deeply sorry I am that this has been your experience. The care and treatment that you have described is not to the standard that I expect our patients to receive. I fully acknowledge your concerns and would welcome the opportunity to discuss them further. You can contact me on 01324 566660.

Kindest regards

Patrick Rafferty

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