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"Frank Radcliffe department"

About: Kettering General Hospital / Trauma and orthopaedics

I 1stly agree that the receptionist should not be in a public service job! She has no people skills and has left me crying in pain because her computer didn't have my details! Another lady who works in X-ray gave me her name and advised that I should put a formal complaint in against the receptionist as in her words was being"obstructive"and unhelpful. I too have spent hour upon hour waiting to be seen and they have the cheek to advise you to arrive early because of the ridiculous carpark! No I am not impressed with kgh there are other things that I can't mention because I have put a formal complaint in. This I know will be a waste of time and I will be fobbed off. I have had 4 operations on my left hip and have had complications on every op! I wouldn't take my pet there and definitely not having any more botched surgery by them done on me!!

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Responses

Response from Kettering General Hospital 5 years ago
Kettering General Hospital
Submitted on 06/11/2018 at 13:41
Published on nhs.uk at 14:06


Good afternoon,

We apologise for the delay in responding to you, firstly, I would like to thank you for taking the time to leave a comment with us on NHS Choices.

I am very sorry to read of your experience with us, and am sorry that you felt you needed to make a complaint. You have explained that  you have made a formal complaint, and I hope we have been able to respond to your concerns to your satisfaction.

If you require the need to speak with a member of the complaints team, please refer to the contact details in the formal complaint correspondence from ourselves that you will have received.

Kind regards,

Charlotte & The Patient Experience Team.

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