"A big thank you to WestMARC Staff"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

We've just had our Alan the engineer from West MARC come to the house to look at the electric wheelchair. He's really helpful it's great. I wanted to say a big thankyou to the girls who work in admin who helped us so much today. We were supposed to have our appointment with engineer this morning but we had a last minute hospital appointment and we just missed him, so we rang up and they said hopefully he'll be able to come back on the way back from his next appointment, and he's just been in. You can't buy a service like that, it's just super. The admin staff went out of their way to get it fixed and they said even if Alan couldn't come back that they's rearrange the appointment to get back in touch. I just wanted to say thank you so much.  

Responses

Response from Heather Richardson, Operational Services Manager, WestMARC, NHS Greater Glasgow & Clyde

Dear aprilpr63,

Thank you very much for taking the time to post your story on Care Opinion.

I am delighted to hear that you are happy with the care you have received within WestMARC. I am very glad that we were able to move things about for you to make sure Allen could help you with your Power chair.

I will make sure that I share your story with Allen and the admin team who will be very pleased to read your feedback.

Kind Regards

Heather McIntosh

WestMARC

Operational Services Manager

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