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No help or support after miscarriages

Posted By Miscarriage Sufferer

"No help or support after miscarriages"

About: The James Cook University Hospital / Gynaecology

(as the patient),

Twice in the last six months we have suffered from a miscarriage and the lack of help or support from the hospital has been disgusting. We haven’t been passed any information of help and the second time the midwife hadn’t even bothered to look at past notes and even said oh so you have two children when we said it was the third pregnancy which meant floods of tears at the reminder we had just recently suffered a miscarriage. 

We haven’t been offered any help or support and the waiting room we were left in after waiting 45 minutes only for us to go to reception to be told we weren’t on the system and didn’t have an appointment was not up to standard, hard, small and uncomfortable plastic chairs with a tile missing on the roof, a bed cover on the floor and a bucket collecting water. The first time, bloody tissues on the floor. 

No offer of help or support or even suggestions of charities or support groups etc. 

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Responses

Response from Ruth Bender Atik, National Director, The Miscarriage Association 6 years ago
Ruth Bender Atik
National Director,
The Miscarriage Association

Submitted on 06/04/2018 at 10:30
Published on Care Opinion at 16:42

I'm so sorry to read about your experience, Miscarriage Sufferer.

Miscarriage can be such a distressing thing to go through in any circumstances, so having two in six months must be dreadful for you and your partner. It is very sad to read that you didn't receive the care, compassion and information that you needed and I do hope that your comment here changes things for the better.

In the meantime, please know that we are here to help should you want to get in touch.

Wishing you gentler times ahead

Ruth

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Update posted by Miscarriage Sufferer (the patient)

Hello Ruth, we really appreciate you taking the time to reply and it means a lot to us at this very distressing time and we will be in touch. Thank you.

Response from Ruth Bender Atik, National Director, The Miscarriage Association 6 years ago
Ruth Bender Atik
National Director,
The Miscarriage Association

Submitted on 09/04/2018 at 12:10
Published on Care Opinion at 14:03

You're most welcome.

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Response from The James Cook University Hospital 6 years ago
The James Cook University Hospital

Submitted on 09/04/2018 at 12:37
Published on nhs.uk at 13:06

Good afternoon

Thank you for your email, in which you express concerns about the lack of support you received from South Tees Hospitals NHS Foundation Trust following your recent miscarriages.

I am very sorry that you have cause to complain and I will ensure your comments are passed to the Senior Managers for the relevant areas.

Should you require any further assistance, or feedback on the points you have raised, please contact the Patient Advice and Liaison Service (PALS) on 01642 854807.

Kind regards

Sally McMaster

PALS Officer

South Tees Hospitals NHS Foundation Trust

01642 854807

stees.pals@nhs.net

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