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Fantastic staff in MADU

Posted By colpot54

"Fantastic staff in MADU"

About: Wexham Park Hospital / Accident and emergency Wexham Park Hospital / General medicine

(as the patient),

Was rushed in into A&E and treated fantastic (apart from one very rude unprofessional consultant) lets not go back to the old days of Wexham before Frimley!!

However treated fantastic by the rest of the staff then transferred to MADU ward 9 WOW Fantastic staff drs nurse HCAs got me better and made me feel better within days:-) Katie, Rebecca, Julie, Darly and Precious too name but a few. You are all fantastic. Thank you each and every one.

 

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Update posted by colpot54 (the patient)

Well what can I say after my review and concern of no one contacting me about rude Consultant I sent an e mail, No reply? What a complete waste of time Care Opinion is !! NHS should take it back in house and I will not be using it again.

Response from Sarah Ashurst, Associate Director, Service Quality, Care Opinion CIC 5 years ago
Sarah Ashurst
Associate Director, Service Quality,
Care Opinion CIC

I support people to use the Care Opinion website

Submitted on 23/04/2018 at 09:19
Published on Care Opinion on 24/04/2018 at 11:30

picture of Sarah Ashurst

Hi colpot54

My name is Sarah and I am one of the team that run Care Opinion. I am sorry your comments have not received a reply yet. We did alert the NHS Trust to your comments when they were published. You can see this by clicking "who has Care Opinion told about this story?" to the right hand side of your comments.

The NHS does lots of things to hear patients experiences of care in house (you can see these on any Trust website), however we think it is also important to have an independent place for people to leave feedback anonymously. This is why we run Care Opinion as an independent social enterprise. We want people to have a safe space to feedback about services and we want services to be able to, and we actively encourage them to, reply to comments. We want services to show how they are using the comments to improve.

We also work with a number of universities, who use the comments on the site to train the next generation of health professionals. We think when comments are public, like on Care Opinion, lots of people can learn from a single experience

I do hope you consider using Care Opinion again and I am sorry you have not had a good experience with us. If you have any suggestions for how we could improve you can tell us online (in the same way you can give feedback about a hospital and it will be public) here.

With best wishes,

Sarah

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Response from Wexham Park Hospital 5 years ago
Wexham Park Hospital

Submitted on 12/07/2018 at 09:50
Published on nhs.uk at 12:06

Thank you for taking the time to leave your feedback. The team will be delighted to read your comments

Kind regards

Harpreet Rall

Patient Experience Insight & Improvement Officer

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