"Excellent care throughout my stay on..."

About: Heartlands Hospital

What I liked

My care was consistently excellent throughout my stay as was that of other patients around me, on Ward 11 and 10 at BHH. The nursing and surgical teams were always busy but had time to be kind, caring and efficient. The environment was warm and cheery by all disciplines of staff, and the cleanliness was of a high standard, keep up the good work, you are doing a good job!!

More about:

Story from nhs.uk

Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 8 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust
Submitted on 25/08/2011 at 15:23
Published on Care Opinion at 16:57


Dear Lorriane

Many thanks for your kind comments. I will pass your email onto ward 10 and 11 ward managers, staff and matrons.

I hope you are on a speedy recovery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital
Submitted on 13/02/2012 at 10:42
Published on nhs.uk on 14/02/2012 at 04:00


Thank you very much for your kind feedback regarding Wards 10 and 11 at Heartlands. We will ensure your comments are passed to the relevant staff on the wards.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful