Text size

Theme

Language

"In safe hands for my first endoscopy"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I must write about the fantastic care I was given at the Endoscopy Department when I had an endoscope examination carried out this week. This was the first time for me having this done and having a camera inserted in to my stomach initially seemed like a very daunting prospect for me.

I now have to say I had absolutely nothing at all to worry about as the friendliness, kindness and professionalism of entire the team comprising Lorraine, Louise, Ann and Claire, was outstanding.

I was always made to feel very comfortable and at ease and the staff were very reassuring all the way through the process. At the end of the procedure I realised I had nothing at all to worry about and the above staff were just brilliant in my view!

Thank you very much to a great team! Please note for future patients that anyone else getting an endoscopy done has nothing at all to worry about as you will always be in very good safe hands!

Many thanks once again to the Endoscopy Department for the great care given to me.

Thanks again to a brilliant team!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 7 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire
Submitted on 10/04/2018 at 07:36
Published on Care Opinion at 09:34


picture of Fiona Cowan

Dear Alanmc


Thank you for taking time to post on Care Opinion. Your feedback is very much appreciated.

I am delighted to hear that you have had such a positive experience during your recent visit to University Hospital Wishaw,

As you describe it can be an anxious time when you are in an unfamiliar environment and the staff do their utmost to alleviate any stress that patients have.

I will pass on your thanks to the team and in particular to Lorraine, Louise Ann and Claire,

I trust that you are recovering well,

Best Wishes

Fiona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Alanmc (the patient)

Thanks Fiona, your reply was lovely and made me feel very glad I sent in my story. I am also very pleased that you will let the staff concerned know how I felt about the great care I received.

Regards again

Opinions
Next Response j
Previous Response k