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Lack of communication and desimation of...

Story from nhs.uk

"Lack of communication and desimation of..."

About: North Manchester General Hospital

What I liked

there appears to have been some improvement in the Nursing staffs professionalism

What could be improved

The Doctors and Consultants should at least see their patients when they are admitted or visit them on the wards, ward rounds are often missed or taken bt Doctors with no knowledge of the patients history. Commounication the nursinf staff are not informed of treatments and when asked by patients the stock response is you will have to ask the Doctor so it is a continous roundabout with no information.

Anything else?

The Ceo is not available most itmes and niether are senior Doctors during times relatives visit the Hospital. The Consultants or the Registrars should be available during visiting hours as this is the time when most relatives would like to be informed what is happening.

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Responses

Response from North Manchester General Hospital 12 years ago
North Manchester General Hospital

Submitted on 20/07/2011 at 12:36
Published on nhs.uk on 21/07/2011 at 04:01

Thank-you for your feedback on Gastroenterology and Hepatology at North Manchester General Hospital.

If you contact our Patient Advice and Liaison Service (PALS) on 0161 627 8678 and provide more detail of the episodes you describe we will be able to carry out further investigations into the issues raised.

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