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"A wonderful experience at Herncliffe Care Home in Keighley"

About: Herncliffe Care Home

(as other),

I visited Herncliffe in Keighley in March 2018. I work in NHS health research and the manager of Herncliffe, Mary, had very kindly agreed for the home to take part in our research study, which aims to improve GP services in care homes.

I have visited many homes as part of our research study. Herncliffe and its staff struck me as a particularly pleasant home to be in. The staff I saw treated everyone with care and respect. They are knowledgeable and responsive to residents' health and wellbeing needs. I spoke to several residents and relatives as part of the study, who all told me that they are delighted with Herncliffe. The home caters for a wide range of needs and is sympathetically designed to accommodate residents. The decoration and facilities are of a high standard, with several pleasant and airy lounges and well appointed private accommodation. There is ample car parking and pleasant views. Herncliffe even has a mini bus to take residents on day trips.
Overall, I very much enjoyed my visit to Herncliffe.

Responses

Response from Mary Harrison, Registered Manager, Herncliffe Care Home 3 years ago
Mary Harrison
Registered Manager,
Herncliffe Care Home
Submitted on 24/07/2018 at 17:05
Published on Care Opinion on 25/07/2018 at 12:24


picture of Mary Harrison

Thank you for this lovely feedback! It is good to hear that the residents and relatives you spoke with are happy here. We strive to ensure that we give the best possible care and support to our residents. I am glad that the residents and staff can be involved in research that will help improve outcomes for people with dementia.

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