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Poor care at heartlands ward 6

Story from nhs.uk

"Poor care at heartlands ward 6"

About: Heartlands Hospital / Cardiology

I brought in my husband who has a heart condition for a down load of fluid and after 8 days he was worse than when I took him in. After 3 days his blood pressure was so low that they had to stop all treatment. We were told it was because of a particular pill he was prescribed yet he had not had it the whole time he was in!! Over the next 5 days every morning a different doctor came and overrode the decision of the previous one!!! There is no communication between doctors as well as doctors to patient. I have never felt so ill informed. He was in St George's in London in 2017 and they were amazing, can not believe the difference here.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 06/04/2018 at 08:40
Published on nhs.uk at 10:06

Dear Relative,

Please accept my apology for the delay in responding to your posting.

Thank you for taking the time to post your comments, following your husband’s admission to Ward 6 at Heartlands Hospital.

I am very sorry that you experienced communication problems whilst your husband was on the ward, as I appreciate it would have been a very worrying time for you both.

If you would be willing to provide further details such as your husband’s name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to look into this matter further.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

I will forward your posting to the senior management team for Cardiology, so that they are aware of your comments.

Once again, thank you for your feedback which is important to us, whether it is positive or negative, as this helps us to identify areas of improvement as well as areas of excellence.

Regards

Jenny Langham

Patient Services Officer

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