"very rushed, only got 5 minutes with..."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

What I liked

Nursing and phlebotomy staff in outpatients clinics are nice and remember me and are very friendly. Would recommend them definitely. Consultant asked me the right questions.

What could be improved

Definitely a problem where they always seem to be very late - I do appreciate they have so many patients but it is still a problem that could be sorted in various ways - perhaps more clinics and more neurologists too.

Anything else?

Consultants never seem to have enough time with me - I only got 5 minutes if that! This is very inadequate for discussing problems, particularly any new ones. It was so rushed and I did not feel I got many of my questions answered and the consultant was ushering me out of the door before I had finished! The other thing that really concerns me is he did not have enough time to even discuss medication side effects, etc. I have had this quite a few times now and have been unhappy with my visits here for this same reason in the past. It is pointless to go and wait for so long to see a consultant to then have it so rushed that only half, if that, of your questions/concerns get answered. The other thing is consultants never even apologise to you for being so late which I feel is quite rude. Simple politeness and manners definitely would not go a miss.

Story from nhs.uk


Response from Robert Jones & Agnes Hunt Orthopaedic Hospital 8 years ago
Robert Jones & Agnes Hunt Orthopaedic Hospital
Submitted on 21/07/2011 at 12:00
Published on nhs.uk on 22/07/2011 at 04:00

We aim to provide high quality services for all our patients and the Trust is grateful for your feedback. We will pass on your comments to the relevant department.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic.

If you would like to contact us to discuss your comments and concerns raised on this website further, you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.