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"The patients at St Joseph's Ward are freezing..."

About: Stoke Mandeville Hospital

Today I visited a friend who was on the St Joseph’s ward. He told me it gets so cold in there, particularly at night, he slept with a hat and his coat on. People at night are crying out because they are so cold and all the nurses can do is give them an extra blanket. It is not the nurses’ fault, someone needs to actually turn the heating on or there needs to be a serious review of the heating system. I was so appalled at this, imagine being ill and not having a very basic need fulfilled, which is being warm. It is disgraceful! On my way out I raised this with the chap at reception and he rang the helpdesk. Will they actually do something about it? I don’t know, but I would be prepared to take this further if necessary.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 7 years ago
Submitted on 28/03/2018 at 13:49
Published on Care Opinion at 15:47


Dear enquirer

I am so sorry to read that when you visited your friend at St Joseph Ward at Stoke Mandeville Hospita, he told you that he gets cold in there and that he has been sleeping with his hat and coat.

I can understand how distressing this must have been for you as you understand the heating has not been turned on.

We would like to understand more about your experience, both to try and resolve this matter for you and to learn from your experience of our services.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk.

Kind regards

Patient Advice & Liaison Service (BHT)

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