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"Truly a home from home"

About: Rachel House

(as a service user),

CHAS's Rachel House provides us with family breaks because my son is classed as having a 'life limiting' condition. The care and support the staff provide for the whole family is incredible. Rachel House is the only place we can have a relaxing break as a family - taking any kind of holiday elsewhere would either mean leaving my son in respite care (so we wouldn't be a family) or making incredibly complicated and stressful arrangements to ensure he is safe and can access the transport and accommodation. At Rachel House my son is cared for and all his medical needs are taken care of so that we can enjoy time with him as parents and siblings. This weekend, we have taken a trip to a safari park, my son has been swimming (something we can rarely do), I have been treated to a massage, my husband and I went out for a drink while a volunteer babysitter looked after our two daughters, we have had all our meals cooked, and there is an endless supply of craft activities, not to mention tea, coffee and cake. Nothing is too much trouble for the staff and volunteers. We all look forward to our breaks at Rachel House - it is truly a home from home. Thank you so much.

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Responses

Response from Jane McFarlane, Clinical Nurse Manager, Nursing, CHAS 6 years ago
Jane McFarlane
Clinical Nurse Manager, Nursing,
CHAS

Nurse

Submitted on 27/03/2018 at 09:25
Published on Care Opinion at 10:11


Hello B's Mummy

Thank you so much for your kind comments!

I am delighted that you have all had such a happy weekend - it sounds as though not a moment was wasted by any of you!

I will pass on your complimentary feedback to the staff and volunteers - to know that we have been able to help a family enjoy time together means a great deal to us all.

We look forward to welcoming you back soon.

Best wishes

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Response from Corinna Robertson, Family Support Manager, Family Support, CHAS 6 years ago
Corinna Robertson
Family Support Manager, Family Support,
CHAS

Manages the social workers, transition team, activities team and chaplains

Submitted on 27/03/2018 at 11:51
Published on Care Opinion at 11:54


picture of Corinna Robertson

Hi B's Mummy

Thank you so much for taking the time to comment we really do appreciate this.

Your comments are so kind and again very much appreciated

I am so pleased that you all had such a good restful stay with us. I say restful but by the sounds of it you packed loads in.

Family feedback is so important to us – the good so that we can do more of the same and the not so good so we can improve.

I will pass on your compliments the rest of the family support team and Volunteers, again thank you for taking the time to comment.

We look forward to seeing you again.

Regards

Corinna

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