"Stockton CAMHS attitude to patients/families."

About: Tees, Esk And Wear Valleys NHS Foundation Trust Tees, Esk And Wear Valleys NHS Foundation Trust Darlington DL2 2TS

Posted via nhs.uk 7 years ago

We have had to deal with Stockton CAMHS / LD CAMHS on numerous occasions over the past few years, and unfortunately the telephone manner of the reception team and some nurses leaves a lot to be desired, sometimes it is blatantly rude.
When dealing with the families of disabled children this should NOT be happening, we should not be treated as an inconvenience. This needs to be improved!

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Tees, Esk And Wear Valleys NHS Foundation Trust

Submitted on 27/03/2018 at 11:01

Published on nhs.uk at 12:06

We are very sorry to hear about the experience you have had from our service and any inconvenience or dissatisfaction this has caused
Feedback from people who use our services is very important and we will certainly take on board your comments to help us improve our service. If you would like to discuss this further you can speak to Stockton CAMHS Team Manager Alma Burns on 01642 368400 or alternately Patient and Carer Experience Manager Matthew Thompson on 0191 333 3566.

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