About: The Royal London Hospital

What I liked

Appreciated that the maternity services were extremely stretched and a lot of the staff remained friendly and polite throughout


What could be improved

The midwife that delivered my baby was quite simply horrible. She was rude to myself and my birthing partners. She gave me incorrect information which lead to me missing my opportunity to have an epidural after being induced. Was extremely heavy handed which lead to another nurse having to stitch me. Told me i was only 4cm dilated-my baby was delivered half an hour later. When i was in the second stage of labour my leg twitched-she then shoved my leg and said "i'm pregnant as well you know". If i wasnt in such pain i would have demanded another midwife there and then. She even tutted at me when she wanted me to go for a shower and i asked if i could hold my baby for the first time (an hour and a half after i gav birth)

I gave birth 9 months ago and my experience still upsets me. I am angry that one woman can have such an effect on what was the happiest day of my life-despite her best attempts to dampen it.

My whole experience at The Royal London was also dampened by the 4 hour wait i had to endure just to confirm whether my waters had broken of not. When i was finally admitted i had to sleep in a sweltering prenatal ward because there was no room on labour ward. Fans were disallowed and i had a florescent light above my head the entire night- needless to say i did not get a wink of sleep the night before i was due to give birth. I then had to wait another 12 hours before i was eventually taken to labour ward. After delivery i was told i could not go to post labour and had to return to the prelabour ward. I delivered my daughter at 1am having just been given a shot of pethidine and informed that my husband had to leave despite me barely being able to focus which i found very upsetting.

Anything else?

It saddens to me to say that i would absolutely not have another baby at RLH. Although it was mainly one woman who ruined the experience for me, all the other issues contributed to an overall very negative experience.

Story from nhs.uk


Response from The Royal London Hospital 8 years ago
The Royal London Hospital
Submitted on 29/11/2011 at 16:26
Published on nhs.uk on 30/11/2011 at 04:00

Please accept our apologies for your experience of our maternity service at The Royal London Hospital. We recognise that we have to improve on staff attitude especially in care of women in labour. Currently, we have a zero tolerance approach to staff attitude. However, we will provide the feedback to staff concerned and the labour ward team to close the loop of the attitude problem.

We also recognised that the maternity services have the poor resources and can provide reassurance that the service will be moving into the newly built hospital in February 2012. The new maternity floors will be able to provide an efficient flow to the service users from point of assessment in early labour to birth of baby until discharge from hospital.

We would be happy to discuss your experience in greater depth in order that we can identify and clarify areas and consider the appropriate action to help resolve the issues highlighted.

We invite you to contact the Head of Maternity on 020 7377 7173

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