About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted via nhs.uk
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What could be improved
I’m disgusted at the treatment of my elderly father at Good Hope. They failed to notice in A&E that he broken several ribs until he was scanned for another condition, after he had been admitted. On the ward the staff appeared very uncaring and senior nursing staff were never available at visiting times to keep his family informed and answer any questions. Dad developed diarrhoea which he found very embarrassing and disturbing but the nursing staff only made him feel worse by suggestion that he was making a mess on purpose, they failed to clean him properly and left in red raw for days, despite our request for cream to be applied. Fortunately dad was transferred to another hospital and within the hour was made comfortable and treated like a human rather than a thing that had no feelings or views. My dad hasn’t got Alzheimer’s or dementia I dread to think how he would have been treated if he had.