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A&E Majors and ACU 5 stars

Story from nhs.uk

"A&E Majors and ACU 5 stars"

About: Hull Royal Infirmary

I was in and out of hospital five times due to chest pain, It was an awkward thing as by the time I got to the hospital it had gone so I was getting sent home.

My last visit was 20/03/2018 early hours, I was expecting to be sent home again but I wasn't.

From the moment the paramedics turned up I knew I was in the best hands, Had the most friendly paramedics and they did everything whilst I was in their hands. On arrival to Hull Royal I was put into A&E Majors and the doctors and nurses did everything they could to make sure I was comfortable. It was a busy night and they still made the time to pop around and make sure EVERY patient was ok.

At around 08:30 I was transferred to the ACU and I was seen by a female consultant. /)3 was amazing, I thought I was going home but my oxygen levels were too low so I was admitted. She made sure I was comfortable, Free from pain and got my oxygen levels back up. Kept coming to make sure I was ok from the moment I was admitted to her leaving.

As much as I hate been in hospitals my experience with the doctors and nurses was absolutely fantastic, They really don't get the credit they deserve!

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 30/04/2018 at 11:57
Published on nhs.uk at 12:06

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the A&E department/team.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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