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Slow and worrying aftercare

Story from nhs.uk

"Slow and worrying aftercare"

About: Southend Hospital

What could be improved

Eye tests are done in a *cubicle style* setting where the rooms are not seperated by a complete wall. Im deaf, and the noise from every other consultation was making my own one VERY difficult because of the way the rooms are layed out.

I waited one and a half hours for a 10 minute appointment.

My letter after my appointment had SOMEONE ELSE'S LETTER typed on the back ! I now know this persons full address, GP Name and Address, NI number, Full name and Wifes name ! Absolutely terrible breach of patient confidentiality and il be taking this up with complaints, as who knows where MY details have gone !

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Responses

Response from Southend Hospital 12 years ago
Southend Hospital

Submitted on 20/07/2011 at 13:01
Published on nhs.uk on 21/07/2011 at 04:01

Dear Sir / Madam,

Thank you for bringing this matter to our attention. I understand that you have been in contact with the PALS department at the hospital in relation to these matters. I can be contacted via email: martin.emery@southend.nhs.uk If you would like to discuss any of these issues.

Yours Sincerely

Martin Emery

Head of Patient Experience

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