"Informative effective Physio"

About: Crosshouse Hospital / Physiotherapy Crosshouse Hospital Physiotherapy KA2 0BE

Posted by Jamrox (as a service user), 6 years ago

I have had 2 sessions with Mr Murray at Crosshouse Hospital, Physio. Dept. and I would like to thank him.
I have tennis elbow and had a steroid injection a month ago. I had heard so many horror stories about the injections but can honestly say it was almost painless. Clearly good injection technique and very effective in reducing my pain.
Mr Murray explained to me in simple terms how tennis elbow occurs and how to prevent it. He clearly is very good at his job, cares about his patients and is very knowledgeable.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/03/2018 at 17:42

Published on Care Opinion at 19:25

Dear Jamrox,
It sounds as if Mr Murray is a real gem, I am glad he has been able to help you so much. Thank you for taking the time to share this with us. I will make sure he sees your post and thanks, I am sure it will make his day.
I hope you have a full recovery,
best wishes,
Eunice

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Update posted by Jamrox (a service user) 6 years ago

I don’t know why Care Opinion changed the name to Mr Murray when I specified his full name.

Cally Bowman

Engagement & Support Officer, Subscriber Support,

Care Opinion

Submitted on 03/05/2018 at 11:14

Published on Care Opinion at 14:16

Hi Jamrox,

Thank you for your response above, and thank you also for sharing your experience on Care Opinion. It's great to read that you received great care from Mr Murray.

I wanted to respond to you to clarify why Care Opinion did alter your story so as not to include My Murray's full name. As per our moderation policy, we never publish the full names of members of staff even if they have been named in a positive way as is the case here. We only include their first or second name. However, we are keen to encourage people to share positive feedback about members of staff, and strive to do all that we can to ensure that lovely feedback makes it's way back to them.

I hope that helps to explain things! But if you do have any further questions please don't hesitate to get in touch with us by emailing info@careopinion.org.uk

Many thanks again for taking the time to share your story.

With best wishes,

Cally

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/05/2018 at 15:38

Published on Care Opinion at 15:41

Dear Jamrox,
Just by way of reassurance, this was passed to the Mr Murray who treated you.
Once again, thank you for sharing this, it really does make a difference to staff to hear such positive feedback
Eunice.

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